Refunds and cancellations

Our delivery partner checks every item at the seller's door against the listing's photos and details. If it doesn't match, it doesn't ship, and the full amount goes back to the payment method you used. You also get a full refund if the seller cancels, doesn't hand it over in time, or we can't deliver it.

Until the partner has started the pickup, open the order and tap Cancel order. There's no charge, and the refund starts straight away. After the pickup has started, you can't cancel, but you can report a problem once it's delivered.

If the seller can't go ahead (they cancel, don't pick a pickup time, aren't there when our partner comes, or won't hand it over), you're refunded in full, and it counts against the seller for 12 months. Banks usually take 2–5 working days to show the refund.

You have 24 hours after delivery to report a problem from the order page, with photos or a video. We hold the seller's payout while we look into it.

• Covered: the wrong item, or a different IMEI · a fault the listing didn't mention, or it doesn't work · missing parts the listing included · fake / counterfeit · locked to an Apple or Google account · damaged while Haggel had it.
• Not covered: changing your mind · wear the listing showed or described · “not as nice as I hoped” · damage after you received it.

We ask the seller for their side, compare with the pickup-check photos, and decide:

1. Release to the seller (the item was as described),
2. Full refund, and we collect the item back, or
3. Partial refund, and you keep the item.

You get a ticket number straight away. We acknowledge within 48 hours and decide within one month (usually within a few days).

Always to the original payment method, never in cash. Refunds usually arrive in 2–5 working days after they start. For EMI or Pay Later, the bank's interest or processing fee may not be refunded. Pay on delivery orders are refunded to the UPI account you paid from.

If money leaves your account but the payment fails, your bank reverses it automatically under RBI's rules, usually within 5–7 working days. If it doesn't arrive, contact us with the order.

You pay the seller directly, so Haggel can't refund a meet-up. Check the item before you pay.

You pay by scanning a UPI QR at your door; no cash. It costs the same as paying online. If you refuse a pay-on-delivery order at the door without a reason we accept (for example, it doesn't match), it counts as a strike for 12 months. If your refusals reach the limit, pay on delivery turns off for your account until one drops off. You can still pay online.