Help centrePolicies
Privacy notice
In short
- We collect what we need to run Haggel: your account, your listings and chats, and, for Haggel Delivery, your address, payments and (as a seller) your PAN and payout details.
- The Android app uses your phone's location only when you allow it and while you use it (to show items near you and to pin your item's area, an address or a meet-up spot), never in the background.
- Chat messages, listings and profile photos are checked automatically for fraud and abuse.
- We don't sell your data. We share it only with the services that run Haggel, the person you're dealing with (only what the deal needs), and authorities when the law requires.
- You can see, correct and delete your data, and withdraw consent. Ask us at support@haggel.in.
1Who we are
To be added before launch, trading as Haggel, To be added before launch. Privacy contact: support@haggel.in (subject “Privacy”).
2What we collect and why
| Data | Why we use it | Kept for |
|---|---|---|
| Name, phone number, email, Google account ID, profile photo, bio, city / area | Your account and sign-in; showing your profile to other members | While your account is open, then 180 days after you delete it (IT Rules), then removed |
| Your 18+ confirmation and when you gave it | Confirming you can use Haggel | Same as your account |
| Listings: photos, title, details, price, location (area, pickup point) | Showing your listing; checking it's allowed | While live; removed with your account |
| Location: in the Android app, your phone's location when you allow it (precise or approximate, only while you use the app, never in the background); the city or area you pick; the pins you drop for your item's area, addresses and meet-up spots | Showing items near you (sent rounded to about 100 m); setting your item's area; pinning a delivery or pickup address or a meet-up spot | Your phone's location for browsing isn't stored. Pins stay with the listing, address or chat they belong to |
| Chats, offers, photos you send | Letting you deal; checking for scams and abuse | While your account is open; flagged messages as long as needed for the report |
| Addresses and delivery details | Pickup and delivery | While your account is open; an address used for an order keeps only its city, state and PIN code (and a point rounded to about 1 km) with the order |
| Orders and payments (amounts, payment method type, status, the payment provider's references). We never see or store your card details: in the app you type them into Haggel's payment screen and they go straight to Razorpay; on the web you type them on Cashfree's page. Saved cards are kept by the payment provider, not by us | Payments, refunds, receipts, preventing fraud | 8 years (tax and accounting law) |
| Sellers: PAN, name as on PAN, date of birth, UPI ID or bank account, and any document you upload to verify it | Paying you out; the tax law; confirming the account is yours | While you sell, then as long as the tax law requires |
| Pickup-check photos and notes, our partner's arrival time and place at the pickup and when they called, problem reports and evidence | Proving the item's condition; deciding problems | To be added before launch |
| Reports, strikes, blocks | Keeping Haggel safe (a delivery strike counts against you for 12 months; we keep the record after that) | As long as needed, at least 180 days for removed content (IT Rules) |
| Notifications | Telling you what happened | Deleted 90 days after you read them, or 180 days at most |
| Sell drafts | Saving your progress | Deleted 30 days after your last change |
| Device and usage data: app version, device model and operating system, crash reports (Sentry, without your name or contact details), device push token, IP address, browser, sign-in times, searches, logs | Security, notifications, fixing problems | Logs 1 year (law); push tokens until you sign out or delete your account |
| App activity: what you do on Haggel (signing up, offers, deals, payments, orders, listings), recorded by our servers in PostHog under your account number with amounts, never your name, contact details or messages | Understanding how Haggel is used and making it better | Kept for analysis; after you delete your account, the account number no longer has your name or contact details |
| Support requests | Answering you | To be added before launch |
Name, phone number, email, Google account ID, profile photo, bio, city / area
- Why we use it
- Your account and sign-in; showing your profile to other members
- Kept for
- While your account is open, then 180 days after you delete it (IT Rules), then removed
Your 18+ confirmation and when you gave it
- Why we use it
- Confirming you can use Haggel
- Kept for
- Same as your account
Listings: photos, title, details, price, location (area, pickup point)
- Why we use it
- Showing your listing; checking it's allowed
- Kept for
- While live; removed with your account
Location: in the Android app, your phone's location when you allow it (precise or approximate, only while you use the app, never in the background); the city or area you pick; the pins you drop for your item's area, addresses and meet-up spots
- Why we use it
- Showing items near you (sent rounded to about 100 m); setting your item's area; pinning a delivery or pickup address or a meet-up spot
- Kept for
- Your phone's location for browsing isn't stored. Pins stay with the listing, address or chat they belong to
Chats, offers, photos you send
- Why we use it
- Letting you deal; checking for scams and abuse
- Kept for
- While your account is open; flagged messages as long as needed for the report
Addresses and delivery details
- Why we use it
- Pickup and delivery
- Kept for
- While your account is open; an address used for an order keeps only its city, state and PIN code (and a point rounded to about 1 km) with the order
Orders and payments (amounts, payment method type, status, the payment provider's references). We never see or store your card details: in the app you type them into Haggel's payment screen and they go straight to Razorpay; on the web you type them on Cashfree's page. Saved cards are kept by the payment provider, not by us
- Why we use it
- Payments, refunds, receipts, preventing fraud
- Kept for
- 8 years (tax and accounting law)
Sellers: PAN, name as on PAN, date of birth, UPI ID or bank account, and any document you upload to verify it
- Why we use it
- Paying you out; the tax law; confirming the account is yours
- Kept for
- While you sell, then as long as the tax law requires
Pickup-check photos and notes, our partner's arrival time and place at the pickup and when they called, problem reports and evidence
- Why we use it
- Proving the item's condition; deciding problems
- Kept for
- To be added before launch
Reports, strikes, blocks
- Why we use it
- Keeping Haggel safe (a delivery strike counts against you for 12 months; we keep the record after that)
- Kept for
- As long as needed, at least 180 days for removed content (IT Rules)
Notifications
- Why we use it
- Telling you what happened
- Kept for
- Deleted 90 days after you read them, or 180 days at most
Sell drafts
- Why we use it
- Saving your progress
- Kept for
- Deleted 30 days after your last change
Device and usage data: app version, device model and operating system, crash reports (Sentry, without your name or contact details), device push token, IP address, browser, sign-in times, searches, logs
- Why we use it
- Security, notifications, fixing problems
- Kept for
- Logs 1 year (law); push tokens until you sign out or delete your account
App activity: what you do on Haggel (signing up, offers, deals, payments, orders, listings), recorded by our servers in PostHog under your account number with amounts, never your name, contact details or messages
- Why we use it
- Understanding how Haggel is used and making it better
- Kept for
- Kept for analysis; after you delete your account, the account number no longer has your name or contact details
Support requests
- Why we use it
- Answering you
- Kept for
- To be added before launch
3Automated checks
Chat text and photos and profile photos are checked automatically by OpenAI's moderation, and listings by Google Gemini (on Google Cloud's Vertex AI), to block payment details and to find scams, abuse and prohibited items. A check can hide a message, send a listing for review, refuse a profile photo, or add a strike. A person on our team reviews it if you ask.
6Your rights and how to use them
See a summary of your data, correct or update it, delete your account (Settings → Delete my account), withdraw consent (for example, stop payout verification or turn off notifications in Settings), and nominate someone to act for you if you die or can't. Email support@haggel.in from the email or phone on your account (we may ask you to confirm it). We reply within 30 days. If you're not satisfied, you can complain to the Data Protection Board of India.
7Deleting your account
We remove your profile, listings, photos and addresses and anonymise your chats. We keep what the law requires: your registration details for 180 days, order, payment and tax records (and a seller's payout details) for as long as the law requires, and logs for 1 year. Then they're deleted. App activity stays under an account number with no name or contact details. How to delete your account.
8Children
Haggel is only for people aged 18 and over. If we learn a user is under 18, we close the account and delete their data.
9Security
Encrypted connections, encrypted PAN, access limits and logs, private storage for order and chat photos. If a breach affects you, we'll tell you and the Data Protection Board without delay.
10Changes
We'll tell you before important changes apply.